How to Consign

1. How do I consign here?

2. Can you give me an idea of how my items will be priced by looking at pictures?

3. Can I price my own merchandise or put a minimum selling price on it?

4. Can someone come to my home and look at my items, price them, and pick them up?

5. If I pay the pick-up fee and I am not happy with the prices quoted, do I get my money back?

6. I only have accessories to consign. Do I have to take photos of these too?

7. Do you buy the items outright?

8. Do you have any other fees I should be aware of in addition to the 50/50 split?

9. When do you send out checks?

10. I’ve consigned some items. Can I check on their status?

11. My consignment term is up. Can I retrieve my items?

12. I consigned an item a few weeks ago, but I've changed my mind and would like to keep them. What can I do?

13. Can you repair or refinish my item for consignment?



Q: How do I consign here?

A: We only accept consignments and view photos between the hours of 12 and 4, any day we are open. Bring in, mail in, or e-mail photos of the items you would like to consign. From the photos we can determine if the items will sell well here.

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Q: Can you give me an idea of how my items will be priced by looking at pictures?
A: Many things do not reveal themselves in a photo. We must 'physically' see the item in order to arrive at an accurate price. Upon inspection, we look at several factors to determine the retail price: general condition, construction, age, patina, repairs, manufacturer and general consumer demand. Feel free to look around our showroom for similar items and see how they are priced.

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Q: Can I price my own merchandise or put a minimum selling price on it?
A: We determine the retail price on all consigned merchandise. We have many years of experience in pricing thousands of items each week. Due to the high volume of customers, items are marked down daily/weekly at the discretion of the consignment manager. This allows each piece to find the correct retail price and consignors are paid more quickly. We view each consignment as a partnership. It is in everyone's interest to price items at a fair market value. We add a $19.99 item fee to each consigned item. This item fee offsets the cost of handling. Your item(s) will reflect a price of $19.99 more than what Upscale Resale® has quoted you. If the item is sold at a discounted price, the item fee of $19.99 is still deducted from the ultimate sales price and the consignor receives 50% less the item fee.

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Q: Can someone come to my home and look at my items, price them, and pick them up?

A: Yes. Rugby Movers has a desk located in our store for your convenience. Although, we would still need to see photos first to make sure the items will sell well here. At the time of pick-up, a consignment manager will come to your house before the movers to price your pieces. We will load them onto the truck and bring them to the store at that time.

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Q: If I pay the pick-up fee but I am not happy with the prices quoted, do I get my money back?
A: The fee you pay covers the time involved for the consignment manager and movers to arrive to your home and evaluate items. Actual truck space has been reserved for your items and last minute cancelations leave no time to "re-rent" this space. For these reasons, the pick-up fee would not be refundable.

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Q: I only have accessories to consign. Do I have to take photos of these too?
A: No. With accessories and rugs, we need to visually inspect each piece. Generally it is easier to bring the actual item(s) in any day we are open from 12 to 4. Keep in mind we will only accept accessory items that we can price at $90.00 or more. All rugs must be handmade.

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Q: Do you buy the items outright?
A: No. Everything is on consignment. Profits are split 50/50 when the items sell (not including the item fee). Items are marked down daily or weekly. When we mail checks, there is an itemized list of what has sold.

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Q: Do you have any other fees I should be aware of in addition to the 50/50 split?
A: Yes, due to the increased volume of merchandise we handle daily, there is an item fee of $19.99 per item. This fee is paid by the purchasing customer. However, if the item sells for $19.99 or less, no payment would be due to you.

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Q: When do you send out checks?
A: Consignors that sell items between the 1st and 15th are mailed checks on the first Tuesday of the following month. Consignors that sell items between the 16th and the end of the month are mailed checks on the last Tuesday of the following month. There is a two week lag time to allow for returns and consignor account reconciliation.

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Q: I’ve consigned some items. Can I check on their status?
A: We cannot give information over the phone, but you may e-mail or call us to request a report to be mailed, e-mailed, or faxed to the contact information listed on your consignment account. For security and privacy reasons we are unable to send information to e-mails/addresses/faxes NOT listed on your account.

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Q: My consignment term is up. Can I retrieve my items?
A: Yes, you may pick up your items on or after the 29th day. However, items remain on the floor and are available for sale until you arrive and locate them in our showroom floor. Items remaining past the 29th day may receive additional markdowns, but in both cases you will still receive 50% of the selling price.

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Q: I consigned an item(s) a few weeks ago, but I have changed my mind and would like to keep them. What can I do?

A: You may pick up your items before the consignment term is over, but the fee for this is 15% of the original price. Items will remain on the floor, available for sale, until you have arrived to pick them up. Please make sure you have a vehicle large enough to transport your item, and enough help to load it.

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Q: Can you repair or refinish my item for consignment?
A: We offer a ‘Deluxing Enhancement’ or a ‘Modification Enhancement’ for a nominal fee which can improve the salability and value of your item(s). These fees are deducted from the sale of your consignment. The consignment manager can review your item(s) and see if this would benefit you.

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