How the Store Works

1. How does the store work?

2. The item I want will be marked down next week and I will be unavailable. Can I leave my credit card information and you process it the day of the markdown?

3. Will you load purchases into my car?

4. Can I pick up my item(s) next week?

5. What happens if I do not pick up my merchandise within the 5 days of the date of purchase?

6. May I return my merchandise if I change my mind?

7. I bought a 'new' piece of furniture from you a short time ago. Now I would like additional matching pieces. Can you order items for me?

8. Do you offer any warranties?



Q: How does the store work?

A: Markdowns on merchandise occur according to their date of arrival. Occasionally, prices or dates may be amended due to improvements or new information about a certain item. If you see an item you like, remove the tag and bring it to the front desk ASAP so that our staff members are aware of your interest in the piece. Sales of items occur on a 'first come, first serve' basis.

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Q: The item I want will be marked down next week and I will be unavailable. Can I leave my credit card information for you to process on the day of the markdown or may I call the day it goes down to give my card information?
A: No. The best opportunity is to be at the store the day of markdown to make your purchase. Due to the high volume of customers and inventory turnover we do not accept purchases over the phone.

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Q: Will you load purchases into my car?
A: We are happy to bring the item to the customer pick-up zone at the front of the store, but we will not assist in loading your car. Please make sure you have assistance in loading your vehicle. We cannot disassemble items so be prepared with the right materials (tools, blankets, bubblewrap, rope, etc.). We do offer a delivery service, so please inquire about rates at the freight desk.

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Q: Can I pick up my item(s) next week?
A: You have one day of ‘free’ storage and four days of ‘paid’ storage available from the date of purchase. Items not picked up by close of business the day after purchase date will incur the following charges per ticketed item: Day 1: $10, Day 2: $40, Day 3: $90 and Day 4: Item(s) will be returned to sales floor less all accrued storage fees and a 10% restocking fee.

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Q:What happens if I do not pick up my merchandise within the 5 days of the date of purchase?
A: You have one day of free storage and four days of paid storage available from the date of purchase. Items not picked up by close of business the day after purchase date will incur the following charges per ticketed item: Day 1: $10, Day 2: $40, Day 3: $90 and Day 4: Item(s) will be returned to sales floor less all accrued storage fees and a 10% restocking fee.

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Q: May I return my merchandise if I change my mind?
A: Yes. You may return items within 5 days of purchase (NOTE: Date of purchase, not date of receipt of item) for a full refund, less a 10% restocking fee. This refund policy does not apply, however, if items are broken, soiled or damaged after the purchase. No refunds after 5 days under any circumstances. Refunds of items purchased by check will be issued by an Upscale Resale® check within 7-10 business days from date of return. Returned checks incur a $50 processing fee. You assume all risks to your items at point of sale.

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Q: I bought a 'new' piece of furniture from you a short time ago. Now I would like additional matching pieces. Can you order items for me?
A: We are not able to special order items or accessories. Vendors bring us a variety of products including overstocks, first-runs, second-runs, special order cancellations and discontinued items.

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Q: Do you offer any warranties?
A: No. There are no warranties, written, expressed or implied.  All merchandise is sold in its ‘as is’ condition. .

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